ORDERING PROCESS:
- We ship from our locations in New York and Chicago.
- Once the order is successfully completed you will receive an e-mail order confirmation and details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
- Please note that our process time for online orders is 1-3 days.
COVID-19 Updates:
Unfortunately, due to the global pandemic the delivery date may be extended. We apologize if the delivery is delayed during this unprecedented time.
SHIPPING RATES and ESTIMATES:
Continental US orders:
All orders above 200$ to Continental US address qualify for free shipping.
Shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Local delivery
Free local delivery is available for orders over $50 within Manhattan. For orders under $50, we charge $5 for local delivery.
Deliveries are made from 10 am to 3 pm on weekdays. We will contact you via text message with the phone number you provided at checkout to notify you on the day of the package arrival.
In-store pickup
You can skip the shipping fees with free local pickup at our store in Westfield World Trade Center. After placing your order and selecting local pickup at checkout, your will get a confirmation email. We will send you an email when your order is ready for pick up.
Our in-store pickup hours are 11 am to 7pm from Monday-Saturday, and 12 am to 6pm on Sunday. Please have your order confirmation email with you when you come.
How do I check the status of my order?
When your order has been shipped, you will receive an email notification from us which will include a tracking number you can use to check the delivery status of your order. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days receiving your shipping confirmation email, please contact us at contact@mongoliangallery.com with your name and order number, and we will look into it for you.
