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Return & Refund Policy

RETURNS

Our return policy is valid for 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

You will be responsible for paying your own shipping costs for returning your item, unless in the unlikely event of a faulty item. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. 

To be eligible for a return, the item must be unworn, unwashed merchandise, in the same condition you received it, with the tags attached and receipt or proof of purchase included. Items that do not meet this criteria and the time limit are non-returnable.

To return an item please contact us via email at contact@mongolianexports.com. Please send your purchase back in accordance with the instruction you will receive from the above- mentioned email.

SALE ITEMS:

Items bought on sale or under promotion are not eligible for a refund. All purchases are final sale and are not eligible for return or refund.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@mongolianexports.com.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@mongolianexports.com.

If you have any further questions related to your return please contact us by email.