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Shipping & Return

SHIPPING

Continental US Shipping- We currently offer free shipping for purchase over $200. Please note the delivery of the orders may take 5-10 days.

International Shipping- We calculate the shipping fee accordance with the delivery address at the time of your purchase, and it may vary depending on the address. Please note the delivery of the orders may take 10-21 days.

International orders are shipped DDU “Delivered Duties Unpaid” and International Customers will be responsible for the payment of any additional associated duties and taxes. Mongolian Gallery has no control over these charges and cannot predict what the cost would be, as customs policies and import duties vary widely from country to country. Please contact your local customs office for current charges.

INSTRUCTION

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

REFUNDS

Please note shipping fee is not refundable, you can view our purchase refund policy via this link.

DELIVERY CLAIMS

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim to contact@mongolianexport.com.

Mongolian Gallery does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

OUT OF STOCK ITEMS

If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.